Quality • Manufacturing • Continuous Improvement

Marcus Faulkner

Associate Quality Inspector | Memphis, Tennessee

Quality professional with experience across high-voltage transformer manufacturing, robotic surgery systems, medical devices and high-volume manufacturing. Focused on inspection, compliance, documentation, troubleshooting and process improvement.

Quality InspectionSPCCAPAGDP5SRoot Cause AnalysisGD&T
Marcus Faulkner professional headshot
Current role

Quality at industrial scale

My current work extends a career built around conformance, documentation, reliability and disciplined operations.

High-voltage transformer manufacturing facility
HYOSUNG HICO

Associate Quality Inspector

Memphis, TN • March 2026–Present
  • Perform quality inspection of transformer disassembly components and verify conformance to specifications and requirements.
  • Document inspection findings and maintain accurate quality records supporting compliance and continuous improvement.
  • Continue formal development in inspection methodology while pursuing ASQ Certified Quality Inspector (CQI) certification.
Portfolio content is intentionally high-level and does not disclose employer drawings, tolerances, proprietary procedures or confidential quality records.
Career progression

Operations experience that grew into quality

From logistics and appliance manufacturing to regulated medical devices, robotic surgery systems and power infrastructure.

Intuitive Surgical

Service Operations Technician II
Feb 2022–Jun 2025 • Southaven, MS

Inspection, GDP adherence, diagnostics, maintenance, repair and testing of complex electronic and electro-mechanical da Vinci system components.

Alphatec Spine

Medical device manufacturing experience
2021–2022 • Memphis area

Short-term startup-facility experience supporting surgical instrument processing and manufacturing operations. Included here as part of the broader career timeline.

NuVasive

Loaner Processing Technician
Apr 2018–Dec 2021 • Memphis, TN

Surgical instrument cleaning/decontamination, sterilization protocol compliance, inventory workflow and 5S-based organization.

Electrolux North America

Reliability Lab Auditor
Nov 2013–Dec 2017 • Memphis, TN

SPC, quality tools, engineering collaboration, reliability testing and CAPA holds for potentially defective units.

FedEx Express

Team Lead, Ground Operations
Jan 2000–Sep 2012 • Memphis, TN

Team leadership, training, safety compliance, workflow monitoring and operational process improvement.

Quality toolkit

Methods I bring to the floor

A practical toolkit built from regulated and high-volume manufacturing environments.

Inspection & AuditingConformance checks, records, attention to detail
SPC & GD&TProcess control and dimensional quality concepts
CAPA & RCACorrective action and structured problem solving
GDP & DocumentationAccurate, compliant technical records
5SOrganization, flow and visual discipline
DiagnosticsTroubleshooting complex equipment issues
Cross-functional WorkQuality, engineering and operations collaboration
Technical SystemsSAP, Microsoft Office, Google Workspace, Agile
Featured work

Quality & continuous improvement case studies

Career-based examples showing how quality tools connect to real operating environments. These are professional portfolio analyses, not disclosures of confidential employer processes.

Transformer manufacturing
Transformer manufacturing

Inspection & Conformance at Scale

Large industrial products still depend on disciplined fundamentals: specification review, inspection, accurate records and clear disposition of findings.

Specification→Inspect→Document→Conformance
Demonstrates: inspection discipline, documentation, compliance awareness and continuous improvement mindset.
Intuitive Surgical manufacturing
Robotic surgery systems

Diagnostics + GDP Compliance

Service operations require both technical troubleshooting and documentation discipline. The goal is reliable equipment performance supported by accurate quality records.

Inspect→Diagnose→Repair/Test→Document
Résumé result: improved GDP adherence and equipment issue localization efficiency.
NuVasive surgical instrument operations
Medical device operations

Instrument Flow + 5S

Instrument processing combines cleanliness, protocol adherence, inventory accuracy and organized workflow. 5S supports consistency by making abnormalities and missing items easier to see.

Receive→Clean→Organize→Verify→Ship
Résumé result: improved shipment accuracy while supporting inventory workflow and sterilization protocol compliance.
Electrolux manufacturing team
High-volume manufacturing

SPC + CAPA + Reliability

Reliability work connects process data with product risk. SPC helps reveal process behavior; CAPA containment protects customers while engineering teams investigate system errors.

Monitor→Detect→Contain→Investigate→Improve
Résumé result: reduced testing cycle time and used CAPA holds for potentially defective units.

Case studies summarize transferable quality principles from Marcus Faulkner's professional background. They intentionally exclude confidential specifications, drawings, tolerances, internal procedures and non-public employer data.

Development

Education & certification

Manufacturing experience supported by information systems, cybersecurity and formal quality development.

Education

Bachelor of Science — Information Systems & CybersecurityITT Technical Institute, Cordova, TN • 2005–2008
Manufacturing Basic Skills — CertificateNorthwest Mississippi Community College • 2013
Industrial Readiness Training — ManufacturingSouthwest Tennessee Community College • 2012

Certification

ASQ Certified Quality Inspector (CQI)IN PROGRESS
OSHA 10 — General Industry Safety and HealthGreen & Safe, LLC • 2013
Beyond the plant

Community & professional involvement

Connect

Let's talk quality, manufacturing and improvement.

Based in Memphis, Tennessee and open to professional opportunities.