3+ Years at Intuitive Surgical • Service Operations Excellence • Quality Compliance Expert
Proven track record in robotic surgery systems, surgical instruments, and manufacturing operations
Contact Me3+ years at Intuitive Surgical specializing in da Vinci robotic system maintenance, diagnostics, and quality compliance with GDP standards.
Expert in complex electronic and electro-mechanical components. Improved equipment issue localization efficiency by 25% through streamlined diagnostics.
Implemented meticulous inspections increasing adherence to Good Distribution Practice (GDP) standards by 30% at Intuitive Surgical.
Diverse experience across leading companies: Intuitive Surgical (robotic surgery), Alphatec Spine (startup environment), and NuVasive (spine instruments). Adaptable to different company cultures and technologies.
Extensive experience with SPC procedures at Electrolux North America, managing reliability auditing and reducing testing cycle time by 15%.
Strong foundation in lean manufacturing, 5S methodology, and production line quality control across medical device and appliance industries.
February 2022 - Present | Southaven, Mississippi
Leading quality compliance and technical maintenance for da Vinci robotic surgery systems. Enhanced GDP standard adherence by 30% through meticulous inspection protocols. Streamlined diagnostic processes, improving equipment issue localization by 25%. Collaborate with cross-functional teams on complex electronic and electro-mechanical component maintenance, ensuring optimal system performance and reliability.
2021 - 2022 | Memphis, Tennessee
Contributed to the startup of Alphatec's new Memphis manufacturing facility specializing in spine surgery instruments and implants. Gained experience with surgical instrument processing, sterilization protocols, and quality control procedures for spine surgery devices. Worked with precision surgical instruments and learned lean manufacturing processes in a startup environment.
April 2018 - December 2021 | Greater Memphis Area
Managed comprehensive surgical instrument lifecycle including cleaning, decontamination, and sterilization protocols. Optimized inventory management processes and implemented 5S methodologies, achieving 20% improvement in shipment accuracy. Ensured strict compliance with sterilization protocols, maintaining highest safety standards for surgical instruments used in spine surgery procedures.
November 2013 - December 2017 | Greater Memphis Area
Managed reliability auditing processes using Statistical Process Control (SPC) procedures and quality tools. Collaborated with engineers to identify and resolve system errors, reducing testing cycle time by 15%. Implemented Corrective and Preventive Holds for defective units, ensuring product quality standards. Gained hands-on production experience as press and paint booth operator.
January 2000 - September 2012 | Memphis, Tennessee
Coordinated ground operations for aircraft loading/unloading, ensuring operational efficiency and safety. Led technical support for cargo handling employees, developing training programs and monitoring daily operations. Collaborated with cross-functional teams to streamline processes and improve communication across departments.
Marcus's 4+ years at Electrolux North America provided the foundational manufacturing expertise that enabled his successful transition to medical devices.
At Electrolux North America, Marcus mastered Statistical Process Control (SPC) procedures and quality tools while managing reliability auditing processes. He collaborated with engineers to identify system errors, reducing testing cycle time by 15% and ensuring production line processes remained in control.
This manufacturing foundation provided the quality mindset and process improvement skills that Marcus later applied to medical device operations at NuVasive, Alphatec, and Intuitive Surgical.
Marcus with the Electrolux fabrication team in Memphis
The quality systems, process improvement mindset, and team collaboration skills developed at Electrolux became the foundation for Marcus's success in increasingly sophisticated medical device environments.
Marcus's 4+ years at NuVasive involved precision handling of spine surgery instruments, ensuring the highest standards of safety and quality for critical surgical procedures.
4+ years ensuring critical spine surgery instruments meet the highest standards of safety and precision. Working with NuVasive's "Creative Spine Technology" to enable life-changing surgical procedures.
Marcus's daily work involves maintaining and servicing the world's most advanced robotic surgical systems, ensuring optimal performance for life-saving procedures.
Over 3 years of experience maintaining the world's most advanced surgical robotics platform, ensuring life-saving procedures can be performed with precision and reliability.
Marcus contributed to the startup of Alphatec's new Memphis manufacturing facility, focusing on quality control and lean manufacturing processes.
Contributing to the establishment of a new manufacturing facility, implementing quality control processes and lean manufacturing methodologies from the ground up.
Marcus is proud to support St. Jude Children's Research Hospital through volunteer work and community engagement in Memphis.
As a dedicated volunteer for St. Jude Children's Research Hospital, Marcus participates in the annual St. Jude Memphis Marathon Weekend, one of the hospital's largest single-day fundraising events. This event brings together thousands of runners and volunteers to support St. Jude's mission of finding cures for childhood cancer and other life-threatening diseases.
Marcus's volunteer work with St. Jude demonstrates his commitment to healthcare beyond his professional role, applying his medical device expertise to support the broader mission of improving patient outcomes.
Marcus volunteering at the St. Jude Memphis Marathon Weekend
St. Jude Children's Research Hospital leads the way in how the world understands, treats, and defeats childhood cancer and other life-threatening diseases. Marcus is proud to support their mission through volunteer work in the Memphis community.
Active participant in Leadership Memphis, a premier professional development program that connects emerging leaders across the Memphis business community. This program focuses on developing leadership skills, understanding community challenges, and building networks that drive positive change in the region.
Demonstrates commitment to professional growth and community involvement beyond technical expertise. Memphis is a major medical device and logistics hub, making local business connections valuable for industry collaboration and innovation.
Marcus at Leadership Memphis luncheon
Marcus represents Intuitive Surgical at regional career fairs, inspiring the next generation of STEM professionals. Working alongside colleagues, he demonstrates da Vinci robotic systems to high school students, showcasing career opportunities in medical device technology.
Professional da Vinci system display at Landers Center career fair
Memphis Metropolitan Area, Tennessee