Marcus Faulkner

Medical Device & Manufacturing Specialist

3+ Years at Intuitive Surgical • Service Operations Excellence • Quality Compliance Expert

Proven track record in robotic surgery systems, surgical instruments, and manufacturing operations

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Core Expertise

Robotic Surgery Systems

3+ years at Intuitive Surgical specializing in da Vinci robotic system maintenance, diagnostics, and quality compliance with GDP standards.

Technical Maintenance & Repair

Expert in complex electronic and electro-mechanical components. Improved equipment issue localization efficiency by 25% through streamlined diagnostics.

Quality Compliance & GDP

Implemented meticulous inspections increasing adherence to Good Distribution Practice (GDP) standards by 30% at Intuitive Surgical.

Multi-Company Medical Device Experience

Diverse experience across leading companies: Intuitive Surgical (robotic surgery), Alphatec Spine (startup environment), and NuVasive (spine instruments). Adaptable to different company cultures and technologies.

Statistical Process Control

Extensive experience with SPC procedures at Electrolux North America, managing reliability auditing and reducing testing cycle time by 15%.

Manufacturing Operations

Strong foundation in lean manufacturing, 5S methodology, and production line quality control across medical device and appliance industries.

Professional Experience

Service Operations Technician II - Intuitive Surgical

February 2022 - Present | Southaven, Mississippi

Leading quality compliance and technical maintenance for da Vinci robotic surgery systems. Enhanced GDP standard adherence by 30% through meticulous inspection protocols. Streamlined diagnostic processes, improving equipment issue localization by 25%. Collaborate with cross-functional teams on complex electronic and electro-mechanical component maintenance, ensuring optimal system performance and reliability.

Medical Device Technician - Alphatec Spine

2021 - 2022 | Memphis, Tennessee

Contributed to the startup of Alphatec's new Memphis manufacturing facility specializing in spine surgery instruments and implants. Gained experience with surgical instrument processing, sterilization protocols, and quality control procedures for spine surgery devices. Worked with precision surgical instruments and learned lean manufacturing processes in a startup environment.

Loaner Processing Technician - NuVasive

April 2018 - December 2021 | Greater Memphis Area

Managed comprehensive surgical instrument lifecycle including cleaning, decontamination, and sterilization protocols. Optimized inventory management processes and implemented 5S methodologies, achieving 20% improvement in shipment accuracy. Ensured strict compliance with sterilization protocols, maintaining highest safety standards for surgical instruments used in spine surgery procedures.

Reliability Lab Auditor - Electrolux North America

November 2013 - December 2017 | Greater Memphis Area

Managed reliability auditing processes using Statistical Process Control (SPC) procedures and quality tools. Collaborated with engineers to identify and resolve system errors, reducing testing cycle time by 15%. Implemented Corrective and Preventive Holds for defective units, ensuring product quality standards. Gained hands-on production experience as press and paint booth operator.

Senior Checker Sorter - FedEx Express

January 2000 - September 2012 | Memphis, Tennessee

Coordinated ground operations for aircraft loading/unloading, ensuring operational efficiency and safety. Led technical support for cargo handling employees, developing training programs and monitoring daily operations. Collaborated with cross-functional teams to streamline processes and improve communication across departments.

Manufacturing Foundation - Electrolux

Marcus's 4+ years at Electrolux North America provided the foundational manufacturing expertise that enabled his successful transition to medical devices.

Reliability Lab Auditor Experience

At Electrolux North America, Marcus mastered Statistical Process Control (SPC) procedures and quality tools while managing reliability auditing processes. He collaborated with engineers to identify system errors, reducing testing cycle time by 15% and ensuring production line processes remained in control.

Key Achievements

  • 15% reduction in testing cycle time through process optimization
  • Implemented Corrective and Preventive Holds for quality control
  • Cross-trained as press operator and paint booth operator
  • Built expertise in SPC procedures and quality systems

This manufacturing foundation provided the quality mindset and process improvement skills that Marcus later applied to medical device operations at NuVasive, Alphatec, and Intuitive Surgical.

Marcus with Electrolux fabrication team

Marcus with the Electrolux fabrication team in Memphis

Manufacturing Excellence Foundation

The quality systems, process improvement mindset, and team collaboration skills developed at Electrolux became the foundation for Marcus's success in increasingly sophisticated medical device environments.

4+
Years Manufacturing Experience
15%
Testing Cycle Time Reduction
SPC
Quality Systems Expertise

NuVasive Spine Surgery Experience

Marcus's 4+ years at NuVasive involved precision handling of spine surgery instruments, ensuring the highest standards of safety and quality for critical surgical procedures.

Marcus performing precision instrument handling

Precision Instrument Handling

Expert processing of complex spine surgery instruments with meticulous attention to detail and safety protocols

Marcus with anatomical model

Anatomical Knowledge

Deep understanding of spinal anatomy and how surgical instruments interact with patient anatomy

Spine Surgery Instrument Expertise

4+ years ensuring critical spine surgery instruments meet the highest standards of safety and precision. Working with NuVasive's "Creative Spine Technology" to enable life-changing surgical procedures.

20%
Shipment Accuracy Improvement
100%
Sterilization Protocol Compliance
4+
Years Spine Surgery Focus

Hands-On Experience at Intuitive Surgical

Marcus's daily work involves maintaining and servicing the world's most advanced robotic surgical systems, ensuring optimal performance for life-saving procedures.

Marcus in Intuitive manufacturing facility

Manufacturing Facility Operations

Working in Intuitive's world-class production facility with complete da Vinci surgical systems

Intuitive career fair booth setup

Professional Booth Setup

Complete da Vinci system display at Landers Center career fair for high school students

Robotic Surgery Excellence

Over 3 years of experience maintaining the world's most advanced surgical robotics platform, ensuring life-saving procedures can be performed with precision and reliability.

30%
GDP Standards Improvement
25%
Diagnostic Efficiency Increase
3+
Years da Vinci Experience

Alphatec Highlights

Marcus contributed to the startup of Alphatec's new Memphis manufacturing facility, focusing on quality control and lean manufacturing processes.

Marcus at Alphatec facility
Marcus in medical scrubs at Alphatec

Clean Room Protocols

Implementing strict clean room protocols for medical device manufacturing to ensure product safety and quality

Sterilization equipment at Alphatec

Advanced Sterilization

Working with state-of-the-art sterilization equipment to ensure medical devices meet rigorous safety standards

Manufacturing Startup Excellence

Contributing to the establishment of a new manufacturing facility, implementing quality control processes and lean manufacturing methodologies from the ground up.

5S
Methodology Implementation
100%
Quality Compliance
Lean
Manufacturing Processes

St. Jude Volunteer Work

Marcus is proud to support St. Jude Children's Research Hospital through volunteer work and community engagement in Memphis.

Memphis Marathon Weekend

As a dedicated volunteer for St. Jude Children's Research Hospital, Marcus participates in the annual St. Jude Memphis Marathon Weekend, one of the hospital's largest single-day fundraising events. This event brings together thousands of runners and volunteers to support St. Jude's mission of finding cures for childhood cancer and other life-threatening diseases.

Volunteer Impact

  • Supporting runners and participants throughout the race course
  • Helping with event logistics and organization
  • Contributing to an event that raises millions for childhood cancer research
  • Building community connections in the Memphis healthcare ecosystem

Marcus's volunteer work with St. Jude demonstrates his commitment to healthcare beyond his professional role, applying his medical device expertise to support the broader mission of improving patient outcomes.

Marcus at St. Jude Memphis Marathon

Marcus volunteering at the St. Jude Memphis Marathon Weekend

Community Engagement

Marcus at St. Jude Memphis Marathon finish line

Marathon Support

Supporting runners at the St. Jude Memphis Marathon finish line, helping raise funds for childhood cancer research

Marcus at St. Jude Hospital campus

Hospital Campus Involvement

Participating in community events at the St. Jude Hospital campus, connecting medical device expertise with patient care

Supporting St. Jude's Mission

St. Jude Children's Research Hospital leads the way in how the world understands, treats, and defeats childhood cancer and other life-threatening diseases. Marcus is proud to support their mission through volunteer work in the Memphis community.

$0
Cost to St. Jude families for treatment
400K+
Children treated by St. Jude worldwide
100%
Funded by generous donors

Professional Development & Community Leadership

Leadership Memphis Program

Active participant in Leadership Memphis, a premier professional development program that connects emerging leaders across the Memphis business community. This program focuses on developing leadership skills, understanding community challenges, and building networks that drive positive change in the region.

Community Engagement

Demonstrates commitment to professional growth and community involvement beyond technical expertise. Memphis is a major medical device and logistics hub, making local business connections valuable for industry collaboration and innovation.

Marcus at Leadership Memphis event

Marcus at Leadership Memphis luncheon

STEM Education & Community Outreach

High School Career Fair Representative

Marcus represents Intuitive Surgical at regional career fairs, inspiring the next generation of STEM professionals. Working alongside colleagues, he demonstrates da Vinci robotic systems to high school students, showcasing career opportunities in medical device technology.

Impact: Directly mentoring future medical device professionals and promoting STEM education in the Memphis area, building the talent pipeline for the medical technology industry.
Professional da Vinci system display

Professional da Vinci system display at Landers Center career fair

Get In Touch

Memphis Metropolitan Area, Tennessee

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